Customer Service Representative
3 days ago
Role Overview
">We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Ambassador at the Santa Barbara Zoo. In this role, you will be responsible for providing exceptional service to current and prospective members, while also handling administrative tasks and supporting the Membership Team.
">Key Responsibilities
">- Member Support: Serve as the first point of contact for member inquiries, communicating professionally via phone, email, and in person.
- Administrative Tasks: Process membership mail and phone orders, handle gift memberships, and assist with data entry into the Point-of-Sale system and membership database.
- Guest Relations: Greet guests with a smile, thank them for supporting/visiting the Zoo, and respond to all guest inquiries, complaints, and comments according to Zoo guest relations procedures.
Requirements
">- Education and Experience: High school graduate, prior experience in customer service working directly with the public is desirable.
- Knowledge, Skills, Abilities: Effective oral and written communication skills, effective phone etiquette skills, ability to follow oral and written direction, and capacity to develop friendly and productive relationships at work.
Benefits
">- Compensation: $17.00 per hour.
- Benefits Package: Access to the San Diego Zoo Global Academy platform, professional development events, and lunch & learn opportunities.
- Work Environment: Work in a shared, open space workspace with interruptions and individuals interacting, occasionally involves working out-of-doors in all weather conditions.
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