Customer Service Representative
4 weeks ago
Job Description
We are seeking a skilled Customer Service Representative to join our team at Signal Financial Federal Credit Union. As a Digital Member Support Specialist, you will be responsible for communicating with existing and potential members regarding their Credit Union needs.
Key Responsibilities
- Provide members with relevant and accurate information regarding Credit Union products and services.
- Meet member needs by resolving complicated operational issues, referring appropriate products and services, and answering questions.
- Act as a liaison between members and departments.
- Complete various departmental operational tasks.
Requirements
- High School diploma or equivalent required.
- One year to two years of customer/member service work experience.
- Previous contact center experience helpful.
- Excellent verbal and written communication skills.
- Ability to work in a high volume environment.
- Ability to manage multiple projects.
- Good organizational skills.
- Significant level of trust, confidentiality, tact, and diplomacy required.
- Strong attention to detail.
- Proficiency with MS Office including Outlook, Word, and Excel.
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