Customer Service Representative

4 weeks ago


Kensington, Maryland, United States Signal Financial Federal Credit Union Full time

Job Description

We are seeking a skilled Customer Service Representative to join our team at Signal Financial Federal Credit Union. As a Digital Member Support Specialist, you will be responsible for communicating with existing and potential members regarding their Credit Union needs.

Key Responsibilities

  • Provide members with relevant and accurate information regarding Credit Union products and services.
  • Meet member needs by resolving complicated operational issues, referring appropriate products and services, and answering questions.
  • Act as a liaison between members and departments.
  • Complete various departmental operational tasks.

Requirements

  • High School diploma or equivalent required.
  • One year to two years of customer/member service work experience.
  • Previous contact center experience helpful.
  • Excellent verbal and written communication skills.
  • Ability to work in a high volume environment.
  • Ability to manage multiple projects.
  • Good organizational skills.
  • Significant level of trust, confidentiality, tact, and diplomacy required.
  • Strong attention to detail.
  • Proficiency with MS Office including Outlook, Word, and Excel.


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