Sales Gallery Lead Coordinator
4 weeks ago
Hilton Grand Vacations is seeking a highly skilled Sales Gallery Lead Coordinator to join our team. As a key member of our Support Services department, you will play a vital role in driving company success through exceptional leadership and customer service.
Key Responsibilities:- Exhibit a friendly attitude in all interactions with guests, management, and other staff members to set a positive environment for the Sales Executives.
- Provide proficient leadership across all teams within the Support Services department to encourage cross-team interaction and leadership coverage.
- Verify the accuracy of invitation and attendance of guests for scheduled tours before contacting Sales Executives and Managers.
- Assign sales presentation tables and, as needed, assign Take Over Sales Closers and Vacation Introduction Program Agents during the sales process.
- Upload and maintain the integrity of tour rules and rotation while providing accurate and timely reporting of exception tour information processing.
- Prepare gifting receipts and gift vouchers while completing daily reconciliation of premiums, gifts, and paperwork.
- Responsible for presentation and maintaining the kitchen, self-service, galleries, kid room, and guest seating areas.
- Follow the department's attendance policy, including checking the sick call line and submitting proper paperwork in a timely manner.
- Participate in skills assessments for training and development.
- Conduct team meetings, staff training, handle customer concerns, update policies and procedures, complete daily/monthly reports, and other miscellaneous tasks as needed by management.
- 1+ years of proven administrative/clerical duties in an office setting experience.
- 1+ years of guest or customer service experience.
- Ability to provide feedback to internal and external customers.
- Proficiency in English (reading, writing, speaking).
- Able to work a flexible work schedule, including nights, weekends, and holidays.
- High school diploma or equivalent.
We are an equal opportunity employer and value diversity at our company. We prohibit discrimination based on any legally-recognized basis, including race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by federal, state, or local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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