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Restaurant Operations Manager
2 months ago
We are seeking a highly skilled and experienced Director of Operations to join our team at Delight OR Management, LLC. As a key member of our leadership team, you will be responsible for overseeing the management of daily operations of a District of 6 restaurants and managing a District Manager who will directly oversee 6-7 restaurants.
Main Responsibilities- Leadership and Development
- Develop and implement strategies to improve customer satisfaction and human resource management objectives.
- Mentor employees and consistently grow talent within the organization.
- Ensure objectives are achieved while operating within all Company guidelines and following ethical business practices.
- Operational Excellence
- Ensure proper staffing levels are achieved and maintain ongoing system for recruiting, recognition, and retention of restaurant management.
- Develop subordinates to maximize their contributions and future promotion opportunities.
- Mentor District Managers to influence improved Operational performance.
- Customer Experience
- Ensure all food safety procedures are executed according to Company policies and health/sanitation regulations.
- Plan and conduct working restaurant visits to ensure the continual improvement of Quality, Service, and Cleanliness standards.
- Ensure protection of Wendy's brand and Company assets through District compliance with company policies and procedures.
- Growth and Profit
- Maximize sales goals versus budget and prior year, including the monitoring/execution of National and local marketing programs.
- Maximize profit goals versus budget and prior year, including the ongoing review of assigned restaurant budgets.
- Utilize strong knowledge and understanding of restaurant operations, budgeting, accounting, and administrative procedures to maximize sales growth and cost analysis.
- Qualifications
- High School diploma required; College degree preferred.
- Significant restaurant operations experience in the restaurant industry, multi-unit restaurant management experience required.
- Ability to learn and apply the standard operating procedures of the Company.
- Ability to learn and apply HR Policies and Procedures.
- Customer Orientation
- Performance Management
- Organizing and Planning
- Results Orientation
- Problem Solving/Decision Making
- Financial Analysis
- Constructive Conflict
- Change Mastery
- Communications Process
- Discipline Execution
- Talent Management
- Must be able to stand for long periods of time without a break.
- Must be able to work in hot and cold environments.
- Must be able to walk.
- Must be able to bend and kneel.
- Must be able to reach and grab.
- Must be able to work in loud environment.
- Must be able to see and hear.
- Must be able to wear a headset to take orders.
- Must be able to talk.
- Must be able to smell and taste.
- Must be able to lift up to 30 pounds.
- Travel required between restaurants. Some (10%) travel outside of local Area.