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Bell Attendant
2 months ago
We are seeking a highly skilled and customer-focused Valet Attendant to join our team at Omni Hotels & Resorts. As a Valet Attendant, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from arrival to departure.
Key Responsibilities- Transportation Services: Safely transport guests' vehicles and any items they may have, ensuring a pleasurable and informative experience.
- Guest Assistance: Assist guests with luggage during check-in and check-out, orient them to room amenities, and provide directions and information about the resort and surrounding area.
- Vehicle Parking and Retrieval: Efficiently and safely park and retrieve guest vehicles, ensuring a smooth and hassle-free experience.
- Package Delivery and Newspaper Service: Deliver packages to guest rooms and newspapers to guest rooms as requested.
- Shoe Shine Service: Shine shoes upon request, demonstrating a commitment to exceptional service.
- Guest Requests and Resolutions: Assist in resolving and accommodating guest requests and needs, ensuring a positive experience.
- Uniform and Appearance: Maintain a clean and neat appearance of uniform, wearing a name tag, and represent the company in a professional manner.
- Emergency Procedures: Understand and follow all emergency procedures, ensuring a safe and secure environment for guests and staff.
- Logistics and Administration: Properly log all runs on the Valet log at the Valet Stand and complete other duties as assigned by management.
- Excellent Customer Service Skills: Provide exceptional service to guests, ensuring a positive experience.
- Previous Valet/Bellperson Experience: Previous experience in a valet or bellperson role is preferred.
- Excellent Grooming and Body Language: Maintain a clean and neat appearance, with excellent grooming and body language to represent the company.
- Ability to Work in All Weather Conditions: Work outdoors in all weather conditions, ensuring a seamless service to guests.
- Physical Demands: Ability to lift, push, and pull heavy objects frequently, and work on feet for extended periods.
- Driving Skills: Must be able to drive manual and automatic transmission, with a valid TX driver's license.
- Age and Driving Record: Must be at least 21 years of age, with an excellent driving record (less than 2 moving violations in the last two years).
- Availability: Must be able to work a variety of shifts, including weekends and holidays.