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Fraud Operations Specialist

2 months ago

Sioux Falls, South Dakota, United States Citigroup Inc Full time
About the Role

We are seeking a highly skilled and detail-oriented Fraud Operations Specialist to join our team at Citigroup Inc. As a key member of our operations team, you will play a critical role in protecting our clients' accounts and identities from potential fraud.

Key Responsibilities
  • Perform thorough risk assessments on account activity to identify potential fraud
  • Deliver exceptional customer service to clients, responding to inquiries and resolving issues in a timely and professional manner
  • Investigate and resolve potential fraud cases, working closely with internal teams to ensure accurate and timely resolution
  • Collaborate with cross-functional teams to develop and implement effective risk mitigation strategies
  • Stay up-to-date with industry trends and regulatory requirements, applying this knowledge to inform risk assessments and mitigation strategies
Requirements
  • 1-3 years of relevant experience in risk assessment, customer service, or a related field
  • Minimum 1 year of customer service experience, with a strong focus on resolving complex issues
  • Ability to process both inbound and outbound client calls, with a strong focus on communication and interpersonal skills
  • High attention to detail, with the ability to interpret data and organize information effectively
  • Consistently demonstrates clear and concise written and verbal communication, with a strong focus on professionalism and courtesy
What We Offer
  • Competitive rates, with a starting rate of $20/hour
  • Day 1 health benefits, including medical, dental, and vision coverage
  • Onsite fitness center, promoting a healthy and active work environment
  • Flexible work strategies, including remote work options and flexible scheduling
  • Collaborative team environment, with opportunities for career growth and development
  • 401(k) match, with a focus on long-term financial security
  • Tuition reimbursement, supporting ongoing education and professional development
About Citigroup Inc.

Citigroup Inc. is an equal opportunity and affirmative action employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.