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Retail Store Operations Manager

2 months ago

Durant, Oklahoma, United States Goodwill Industries of Northeast Texas Full time

About the Role:

We are seeking a highly skilled and experienced Retail Store Manager to lead our team and ensure the efficient operation of our retail store. As a key member of our team, you will be responsible for achieving sales goals, maintaining high standards of customer service, and managing store operations and staff.

Key Responsibilities:

  • Oversee daily operations of the store, ensuring smooth and efficient functioning.
  • Lead, motivate, and develop a team of sales associates and assistant managers.
  • Ensure exceptional customer service and address customer inquiries and complaints.
  • Achieve sales targets and maximize store profitability.
  • Maintain visual merchandising standards and ensure the store is clean, well-organized, and visually appealing.
  • Monitor inventory levels, conduct regular stock audits, and manage replenishment.
  • Implement and enforce company policies and procedures.
  • Train and develop staff to enhance their skills and performance.
  • Handle administrative tasks, including scheduling, payroll, and reporting.
  • Foster a positive and inclusive work environment.

Qualifications:

  • Proven experience as a Retail Store Manager or in a similar role.
  • Strong leadership and team management skills.
  • Excellent customer service and communication skills.
  • Ability to meet sales targets and manage a budget.
  • Strong organizational and problem-solving abilities.
  • Proficiency in MS Office and retail management software.
  • High school diploma or equivalent; a degree in Business Administration or a related field is a plus.

Benefits:

  • Health, dental, vision, and company paid life insurance.
  • Paid time off and holidays.
  • 401K (eligible after one year of employment).
  • Friendly and supportive work environment.
  • Employee discounts on store merchandise.
  • The satisfaction of contributing to a meaningful cause.
  • Opportunities for professional development and career advancement.