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Clinical Operations Assistant

2 months ago

Decatur Alabama, United States Huntsville Hospital Health System Full time
Job Summary

As a collaborative member of the clinic team, you will provide continuity of and quality patient care at Huntsville Hospital Health System. This role involves effective management of clinical systems, human resources, financial, and environmental management.

Key Responsibilities
  • Greet patients and visitors in a prompt, courteous, and helpful manner.
  • Communicate effectively with patients and/or family members to obtain needed patient information.
  • Responsible for excellence in customer service and ensuring patient needs are met.
  • Respond to routine requests for information/service and direct visitors/patients to appropriate medical staff.
  • Adhere to office scheduling policies and make and cancel appointments, including office visits, tests, and procedures through the office scheduling system and hospital system.
  • Log all no shows/cancelled appointments and call patients to reschedule as needed.
  • Verify insurance for procedures, tests, and make referrals as needed.
  • Enter and update patient information in the computer system, including place of service, insurance type, policy holder, provider of service, and referring physician.
  • Answer the telephone in a timely manner, screen calls, take messages, consult, and provide information.
  • Check out patients, collect co-pays, and payments on account balances and complete end-of-day deposits according to policy.
  • Manage and maintain physician and clinic schedules appropriately, updating the office schedule regularly for patient additions/cancellations.
  • Complete assigned responsibilities in an appropriate time frame.
  • Demonstrate flexibility when involved in changing situations.
  • Demonstrate professionalism in appearance and actions.
  • Attend required meetings and participate in staff development and education activities.
  • Maintain the work area and lobby in a neat and orderly manner.
  • Maintain patient confidentiality.
  • Create referrals in the scheduling system in a timely manner.
Qualifications
  • High school diploma required.
  • Prefer one year of work experience in a medical office setting.
  • Knowledge of medical terminology and insurance verification desirable.
  • Word processing and computer experience desirable.