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Senior Loan Servicing Processor

1 month ago

Carlsbad, United States Banc of California Full time
Job Summary

Banc of California is seeking a highly skilled Loan Servicing Processor to join our team. As a key member of our loan servicing team, you will be responsible for performing monitoring duties related to records and collateral tracking of commercial, consumer, and mortgage loans.

Key Responsibilities:

  • Perform loan and/or insurance research and process document retrieval service requests.
  • Respond to written and phone inquiries from customers and employees.
  • Work with loan and/or insurance documents and related reports, collaborating with internal partners, vendors, and clients to ensure proper insurance documents are received and maintained.
  • Provide oversight and support in the insurance tracking performed by a 3rd party vendor.
  • Ensure tax, escrow, and insurance transactions are processed timely and accurately.
  • Notify Relationship Managers of all force-placed insurance and work in partnership with the Business unit to address and resolve gaps in post-closing insurance requirements.
  • Perform post-close flood insurance monitoring, working in partnership with the Compliance Group to ensure all regulatory flood requirements are being met.
  • Perform control and maintenance of documents through validation, imaging, and filing of all loan-related documents.
  • Provide effective customer service and assist in resolving problems within given authority.
  • Support all assigned areas of the department where service or assistance is needed; act as backup for various records/loan positions and functions, including receiving and processing daily incoming mail and deliverables and subpoena research.
  • Ensure the timely completion of all requests.
  • Escalate customer calls and/or problem accounts as appropriate.

Requirements:

  • Demonstrate knowledge of, adherence to, monitoring, and responsibility for compliance with state and federal regulations and laws as they pertain to this position, including but not limited to Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML), and Customer Information Program (CIP).
  • Expert-level work experience, knowledge, and training in loan servicing, records, and insurance activities and terminology.
  • Effective organizational and time management skills.
  • Basic knowledge of related state and federal banking compliance regulations and other Bank lending policies governing lending, including but not limited to fair lending, privacy, RESPA, as well as company operational policies and procedures, and the company's products and services.
  • Superior skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet, and specialty software programs.
  • Intermediate typing skills to meet production needs of the position.
  • Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs.
  • Ability to understand, remember, and apply oral and/or written instructions or other information.
  • Ability to organize thoughts and ideas into understandable terminology.
  • Ability to organize and prioritize own work schedule on a short-term and long-term basis.
  • Ability to understand and follow basic instructions and guidelines.
  • Ability to complete routine forms, use existing form letters, and/or conduct routine oral communication.
  • Ability to work with general supervision while performing duties.
  • High School Diploma required; Bachelor's Degree preferred.
  • A minimum of 5 years of related experience/training in loan records, servicing, and insurance within the financial services industry.