IT Systems Specialist
4 weeks ago
The Massachusetts Peace Officer Standards and Training Commission is seeking a highly skilled IT Systems Specialist to join their Technology Division. As an IT Systems Specialist, you will work closely with the Chief Technology Officer and the technology team to foster a positive, modern digital experience and enable timely delivery of critical technology.
Key Responsibilities:
- Act as a liaison between members of IT, user community, and vendors.
- Manage support tickets from internal and external users.
- Identify and help resolve data issues including data cleansing.
- Investigate the cause of and resolve issues reported.
- Work alongside project managers, consultants, and technical leads, and support the rest of the company on cross-functional team issues.
- Help create and deliver application-related trainings.
- Assist with deployments, integrations, upgrades, and maintenance of hardware and software systems.
- Play a leading role in the documentation of internal processes and policies.
- Interact via written, verbal, and in-person communication with vendors as well as co-workers.
- Over time, become a SME on an ever-expanding catalog of SAAS apps including Office 365, CRM, Business Intelligence, and database systems.
- Willingness to assist with any project.
Requirements:
- Bachelor's degree in information technology, software engineering, computer science, or related field.
- Minimum 2-4 years of professional experience in information technology, software engineering, or computer science.
- Demonstrated success in a role with similarly extensive responsibilities.
- Familiarity with Microsoft Suite, data manipulation tools, SAAS integrations such as CRM's and Business Intelligence tools, project management software.
- Strong technical, analytical, and problem-solving skills.
- Strong organizational skills, and attention to detail.
- The ability to effectively communicate with both technical and non-technical audiences.
- A commitment to handling confidential and sensitive information in accordance with privacy and security protocols, and with discretion.
- Excellent interpersonal skills; an appreciation for teamwork and collegiality; and an ability to interact well with people at all levels within the Commission, stakeholders, outside counsel, outside vendors, and members of the public.
- A strong work ethic and dedication to producing work at the highest levels of quality.
- An appreciation of the value of diversity, equity, and inclusion, and of the importance of interacting respectfully and sensitively with people of different backgrounds.
- A willingness to perform routine administrative duties as needed.
- Must be able to work in the Commission's Boston office 2-3 days a week and otherwise as needed.
Additional Valued Experience and Skills:
- Knowledge of data manipulation and tools including Excel, Access, PowerBI, and SQL databases.
- Knowledge of data using ETL tools - manipulation, warehousing, report writing, and BI tools.
- Experience working with large-scale applications and regulated data.
- Experience with key project ecosystems, platforms, and tools: AWS, various CRM applications; MySQL, PostgreSQL, SQL Server or Snowflake or similar databases; Project Management Software; and
- Familiarity with basic networking, firewalls, application installation and configuration, security protocols, and troubleshooting hardware issues.
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