Customer Success Manager

4 weeks ago


Slidell, Louisiana, United States Openlane Full time
About Us

At Openlane, we empower entrepreneurs to achieve their dreams. With over 30 years of experience, we've been dedicated to making a difference in the lives of independent car dealers. Our finance solutions work with over 12,000 dealerships across North America, freeing up cash flow to help them focus on building their business.

What We Offer
  • Competitive compensation
  • Comprehensive benefits package
  • 401K or RRSP with company match
  • Paid time off and holidays
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
About the Role

We're seeking a Relationship Specialist who is passionate about building strong relationships with customers. As a key member of our team, you will be responsible for growing our portfolio, expanding our customer base, and driving revenue growth. You will work closely with internal stakeholders and external partners to identify business opportunities and develop solutions to meet our customers' needs.

Key Responsibilities:

  • Grow the portfolio organically while providing an excellent customer experience
  • Promote Openlane's vision by leading prospecting, growth, and development of the portfolio
  • Develop relationships with internal stakeholders and external partners to provide strong lead generation
  • Understand industry, assigned geographic area, and individual dealer operations to forecast opportunities and challenges
  • Analyze data to determine best courses of action for business development opportunities and risk mitigation measures
Requirements
  • Three or more years of relevant experience
  • Valid driver's license
  • Willingness to travel locally to support our customer base
  • Attention to detail and ability to prioritize and stay organized
Preferred Qualifications
  • One year in sales or sales support
  • Previous auto industry experience
  • Experience with Microsoft Suite, Salesforce, and CRM familiarity


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