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Process Improvement Manager

2 months ago

Spartanburg, South Carolina, United States American Credit Acceptance Full time

Position Overview:

The Process Improvement Manager plays a pivotal role in recognizing and prioritizing avenues to enhance value through outstanding business insight and analytical expertise. This position employs a comprehensive Continuous Improvement strategy to ensure the enduring integration of enhancements.

Key Responsibilities:

The incumbent will:

  • Utilize advanced problem-solving techniques to pinpoint, assess, and address intricate business issues through a Continuous Improvement framework.
  • Assist in the formulation, execution, and upkeep of policies, processes, and procedures aimed at bolstering operational efficiency.
  • Conduct thorough Root Cause Analysis by identifying issues, gathering relevant data, determining causal factors, and implementing effective solutions to advance projects.
  • Propel high-priority initiatives by collecting, analyzing, and interpreting data, effectively communicating analytical insights to diverse audiences.
  • Establish and oversee Key Performance Indicators (KPIs) pertinent to each area of responsibility.
  • Employ Continuous Improvement methodologies, such as Value Stream Mapping (VSM), to detect inefficiencies, minimize cycle times, and uncover improvement opportunities.
  • Evaluate each project's potential for improvement by assessing risks, budgets, value generation prospects, and required efforts to achieve results, providing actionable recommendations to key stakeholders.
  • Facilitate Kaizen events and offer Subject Matter Expert (SME) guidance to a team of Continuous Improvement Engineers.
  • Lead a cross-functional project team in the execution of selected improvement initiatives.
  • Ensure that enhanced processes are replicable and that benefits are realized and sustained.
  • Guide and develop a team focused on enhancing business performance and fostering continuous improvement.
  • Promote the establishment of a Continuous Improvement culture within the organization.

Qualifications:

  • Bachelor's degree in Industrial, Systems, Mechanical, or Chemical Engineering, or a related business field.
  • Proven ability to work autonomously and exhibit self-motivation in a dynamic and often ambiguous environment.
  • Proficient in resolving complex challenges through analytical and strategic thinking.
  • Strong mathematical and analytical capabilities.
  • Minimum of 3 years of experience in Project Management.
  • Effective communication skills to engage with stakeholders from various backgrounds and organizational levels.
  • Technical proficiency in Python and SQL.
  • Lean or Six Sigma Green Belt Certification or higher, with responsibilities including leading Kaizen events and conducting Root Cause Analysis.

Preferred Qualifications:

  • GPA of 3.5 or higher.
  • Master's degree in a relevant discipline.
  • Familiarity with technical tools such as R, UI Path, or other RPA software.

Supervisory Responsibilities:

This role includes supervisory duties.

Work Environment:

This position is based in a professional office setting, utilizing standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.

Position Type:

This is a full-time role with a standard work schedule of Monday through Friday, with some flexibility as required.

Travel Requirements:

Travel may be required up to 25% of the time.

Equal Employment Opportunity:

American Credit Acceptance is committed to providing equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable laws.

Privacy Notice:

As an employer, we prioritize the privacy rights of our applicants. Any personal information provided during the application process will be used solely for internal purposes and handled in accordance with applicable privacy laws.

This job description is intended to provide a general overview of the position and is not exhaustive of all duties, responsibilities, and activities that may be required.