Patient Access Representative

2 days ago


South Hill, Virginia, United States VCU Health Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at VCU Health. As a Patient Access Representative, you will be responsible for providing exceptional customer service to patients, families, and visitors, ensuring a positive experience throughout their visit.

Key Responsibilities
  • Provide quality customer service to patients, families, and visitors
  • Establish and maintain an environmental control plan
  • Coordinate materials management for the department
  • Assist in monitoring clinic activities and provide supervision of clerical activities
  • Handle all business functions in an assigned area, including reception, scheduling, and registering patients for appointments and/or procedures
  • Secure patient information, ensure registration data is correct and accurate, and validate insurance eligibility
  • Collect co-pay (if applicable) and assist with financial counseling and financial clearance, as necessary
Requirements
  • High school graduate or GED
  • Previous experience with computers, Microsoft Office software, and navigating the Internet
  • Ability to type 40 words per minute
  • Previous work experience in a healthcare setting and knowledge of medical terminology
  • Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration, or closely related field from an accredited program
Working Conditions

This position requires the ability to work in a fast-paced environment, handle multiple priorities, and interact with patients and families in a courteous and respectful manner. The ideal candidate will be able to adapt to frequent changes and work independently with minimal supervision.



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