Clinical Solutions Manager
3 days ago
Solventum is a leading healthcare company that enables better, smarter, safer healthcare to improve lives. As a Clinical Solutions Manager, you will play a crucial role in driving customer success and delivering innovative solutions to our clients.
About the RoleThis is a leadership position that requires a strong background in healthcare and experience in managing customer support teams. As a Clinical Solutions Manager, you will be responsible for developing team strategies, collaborating with other leaders, and directing customer service activities to ensure successful customer support.
Key Responsibilities- Lead a team of Solution Advisor area managers to meet outlined team deliverables
- Accountable for managing the solution advisor area managers to meet outlined team deliverables
- Partner effectively with leadership and area managers in Solution Advisor execution of responsibilities
- Develop team strategies, interact with other Solution Advisor managers, CSE leadership, Sales leadership, and direct Solution Advisor customer service activities for successful customer support
- Support area managers and team members in identifying collaboration with implementation, training, product best practices, NLU, and content in driving customer success as well as customer escalations
To be successful in this role, you will need:
- Bachelor's degree or higher AND eight (7) years of healthcare experience with a focus on successful implementation/utilization of CDI (IP/OP) software and management experience of customer support teams
- OR High School Diploma/GED from AND (14) years of industry experience related to CDI, revenue cycle customer software, and service management support
- AND Additional qualifications that could help you succeed even further in this role include:
- Industry experience with Solventum CDI software
- Experience working across business leadership
- Experience with healthcare leadership such as CFOs, CIOs, Physicians
Solventum offers a competitive compensation package, including a base salary and variable incentive pay, as well as a range of benefits, including medical, dental, and vision insurance, health savings accounts, disability benefits, life insurance, and paid absences. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.
Solventum is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to maintaining the highest standards of integrity and professionalism in our recruitment process.
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