Shift Leader
4 weeks ago
Job Summary:
We are seeking a skilled Shift Leader to join our team at JSN Networks. As a Shift Leader, you will be responsible for coaching and guiding our crew members to deliver exceptional guest experiences and maintain operational excellence.
Key Responsibilities:
- Maintain Operational Excellence:
- Support a positive and respectful team environment
- Communicate shift priorities, goals, and results with team members
- Provide coaching and feedback to crew members
- Work in a Team Environment:
- Create and maintain a guest-first culture in the restaurant
- Resolve guest issues in a timely and professional manner
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines
- Drive Profitability:
- Drive sales goals and results through effective sales strategies
- Execute restaurant standards and marketing initiatives
- Manage cash over/short during shift
- Ensure all products are prepared according to Brand standards
Requirements:
- Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- High School diploma or equivalent, preferred
Competencies:
- Passion for Results:
- Understand and exceed guest expectations, needs, and requirements
- Develop and maintain guest relationships
- Display a sense of urgency with guests
- Seek ways to improve guest satisfaction; ask questions, commit to follow-through
- Resolve guest concerns by following Brand recommended guest recovery process
- Guest Focus:
- Set and maintain high standards for self and others, act as a role model
- Consistently meet or exceed goals
- Contribute to the overall team performance; understand how his/her role relates to others
- Problem Solving and Decision Making:
- Identify and resolve issues and problems
- Use information at hand to make decisions and solve problems; include others when necessary
- Interpersonal Relationships & Influence:
- Develop and maintain relationships with team
- Operate with integrity; demonstrate honesty, treat others with respect, keep commitments
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