Customer Service Representative

2 days ago

Manhattan Beach, California, United States Williams-Sonoma Full time

About the Team

At Williams-Sonoma, we're committed to delivering exceptional customer experiences. Our team is dedicated to enhancing the quality of our customers' lives at home. We put the customer at the center of everything we do, every day. Our corporate values guide our actions and decisions: People First culture, customers, quality, shareholders, integrity, and corporate responsibility.

Responsibilities

  • Engage with customers and create a positive, lasting impression by offering personalized service.
  • Accurately and efficiently perform register/POS transactions, sales, returns, exchanges, and other tasks.
  • Ensure accurate ringing and pricing of merchandise, using price overrides when necessary.
  • Manage customer expectations, clearly communicating product information, care, maintenance, and delivery.
  • Affirm purchases and offer additional merchandise suggestions to complement and complete initial selections.
  • Share information and testimonials about products, in-store events, and workshops that enhance the customer experience.
  • Maintain visual standards and supplies of the cash wrap area.
  • Maximize resources to get customers what they want and resolve any issues.
  • Perform other duties as assigned by management, complying with all Company policies and procedures.
  • Foster an environment where all associates are treated fairly and with dignity and respect, in accordance with our People-First Philosophy.

Criteria

  • Love to close sales and can articulate a proven ability to exceed goals.
  • Thrive in an entrepreneurial environment and are constantly looking for ways to think outside the box.
  • Passionate about creating lasting relationships with customers by capturing contacts, reconnecting, and promoting all of the inspiration, events, and services Williams-Sonoma has to offer.
  • Know what questions to ask customers to understand their personal style and needs.
  • Succeed in a team environment while able to work independently and manage your own.
  • High school diploma or equivalent preferred.
  • 1-2 years of experience in a customer service role.
  • Proven ability to prioritize and handle multiple tasks simultaneously.
  • Ability to be mobile on the sales floor for extended periods.
  • Ability to operate the POS system.
  • Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.

Physical Requirements

  • Ability to be mobile on the sales floor for extended periods.
  • Ability to operate the POS system.
  • Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.

Our Mission Around Diversity, Equity & Inclusion

We believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences - whatever they may be - are valued, explored, and appreciated.

Benefits Just for You

This role offers a competitive compensation package, including pay and benefits. Pay is based on several factors, including education, work experience, certifications, and geographic location. The anticipated pay range for this role will be $17.27-$18.27 per hour.

Depending on your position and location, you might be eligible for:

  • A generous discount on all Williams-Sonoma, Inc. brands.
  • A 401(k) plan and other investment opportunities.
  • A wellness program that supports your physical, financial, and emotional health.
  • Paid vacations and holidays (full-time).
  • Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time).

Williams-Sonoma, Inc. is an Equal Opportunity Employer. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance or other applicable state or local laws and ordinances.

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