Lead UX Researcher, AI Innovator

5 days ago

New York, New York, United States PayPal Full time
About the Role

We are seeking a highly skilled Lead UX Researcher to join our AI & Personalization research team. As a key member of our team, you will play a pivotal role in shaping the evolution of our AI and personalization products.

Through a blend of qualitative and quantitative research, you will distill complex data into compelling narratives, fostering innovation and empowering teams to think differently.

As a UX Researcher, you will be the voice of the customer, crafting research programs that bring team members answers to their most important questions and helping to define new research questions and initiatives.

You will be an influential member of a cross-functional product team, identifying research opportunities, scoping program requirements, shaping the product roadmap, guiding the evolution of the design, and championing the voice of the customer across the organization.

Key Responsibilities:

  • Independently own and drive research programs from beginning to end
  • Identify the right research questions, define the participant sample, choose the best methodology, design the study, and execute with attention to detail and a high level of rigor
  • Skillfully and effectively present compelling insights and recommendations to multiple teams and leaders across the organization
  • Leverage insights across various research functions and data sources throughout the product development lifecycle
  • Act as a vital liaison between design, product management, and marketing teams, driving alignment across all stakeholders
  • Expertly facilitate workshops and design sprints by surfacing relevant findings, pitching research opportunities, and influencing the evolution of our product and design strategy

Requirements:

  • Masters, Bachelors, or Professional degree backed by 6+ years of experience in design, research, or related fields, demonstrating creativity, leadership, and significant impact within each previous role
  • Proficient in a variety of qualitative research methods and approaches, including in-depth interviews, diary studies, contextual inquiry, participatory research, observational research, etc.
  • Proficient in a variety of service design approaches and artifact development, including co-creation sessions, ideation workshops, journey maps, service blueprints, etc.
  • Strong cross-functional collaboration experience, including partnering with product management, design, marketing, and other key stakeholders to facilitate constructive debate, align product and design strategies, and deliver insights in a compelling narrative that drives change

What We Offer

At PayPal, we offer a dynamic and inclusive work environment that fosters growth, innovation, and collaboration. As a Lead UX Researcher, you will have the opportunity to work with a talented team of researchers, designers, and product managers to shape the future of AI and personalization.

We offer a competitive salary and benefits package, including medical, dental, vision, and other benefits. We also offer opportunities for professional growth and development, including training, mentorship, and career advancement opportunities.

Join our team and be part of a company that is revolutionizing commerce and empowering people and businesses to join and thrive in the global economy.

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