UX Researcher

4 days ago

Reston, Virginia, United States ICF International Inc Full time
Job Title: UX Researcher

We are seeking a talented User Experience Researcher to join our team of designers, researchers, and writers supporting clients in federal government. Our team is dedicated to building and modernizing enterprise software applications that are simple, intuitive, and satisfying, ultimately helping the federal government work better and deliver better services.

Key Responsibilities:
  • Support the UX vision and strategy established by project leadership in alignment with business objectives.
  • Collaborate to form questions, hypotheses, and methods to effectively uncover insights and execute research plans to inform product and user experience decisions.
  • Conduct user interviews and surveys, develop personas, and conduct other research to drive empathy and validate concepts.
  • Participate in ideation sessions, rapid testing, and concept validation to discover and develop UX solutions.
  • Test solutions for usability and accessibility, run feedback sessions, and conduct related research to help teams iterate.
  • Communicate study results and user outcomes clearly and in an unbiased way, using data to illustrate your user's story.
Qualifications:
  • Bachelor's degree in psychology, human computer interaction, human factors, or related field.
  • 3+ years of applied UX research experience in the software industry.
  • Candidate must reside in the US, be authorized to work in the U.S., and work must be performed in the U.S.
  • Candidate must have resided in the U.S. 3 of the last 5 years.
  • Candidate must be eligible for public trust.
Preferred Qualifications:
  • Master's degree in psychology, human computer interaction, human factors, or related field.
  • 10+ years of overall professional experience preferred.
  • Able to provide 1 or more case studies demonstrating your research process and deliverables.
  • Knowledge of WCAG 2.0 Level AA / Section 508 compliance preferred.
  • Experience in federal contracting or healthcare IT preferred.
  • Active or past clearance to work with the Centers for Medicare and Medicaid Services or the US Department of Health and Human Services.
Professional Skills:
  • Complete tasks effectively and on schedule as part of a broader development team.
  • Participate in an Agile process to learn quickly and iterate on your project's user experience.
  • Understand research ethics and best practices to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts.
  • Understanding of usability and accessibility including heuristic and expert methods.
  • Strong research skills in at least one branch of research such as qualitative, quantitative, and design-based methods.
  • Demonstrate excellent written, visual, and verbal communication.
  • Ability to work successfully with a cross-functional, diverse, and distributed remote development team.

This position requires that the job be performed in the United States. If you accept this position, note that ICF monitors employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status.

Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range: $63,511.00 - $130,642.00 Nationwide Remote Office (US99)

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