Customer Service Representative
1 week ago
We are seeking a skilled Customer Service Representative to join our team at Conduent State & Local Solutions, Inc. As a representative of our company, you will be the first point of contact for clients, resolving their questions and complaints in a timely and professional manner.
Compensation and BenefitsThe successful candidate will receive a competitive hourly rate of $15.00 per hour, with opportunities for overtime pay and a shift differential of $1.50 per hour for working between 6:00 PM and 6:00 AM, Monday through Sunday, or a weekend shift differential of $1.00 per hour for working on Saturdays and Sundays from 6:00 AM to 6:00 PM. Additionally, employees will be eligible for paid training, career growth opportunities, and a comprehensive benefits package, including vacation time, sick leave, holiday pay, medical, dental, vision, life insurance, and a 401(k) plan.
Job DescriptionAs a Customer Service Representative, your primary responsibilities will include:
- Responding to customer inquiries via phone, email, and website inquiries;
- Resolving customer complaints and difficult situations in a calm and empathetic manner;
- Maintaining accurate records and updating customer information as needed;
- Providing exceptional service to customers, ensuring a positive experience across all interactions;
- Working collaboratively with other teams to resolve complex issues and meet business objectives.
To be considered for this role, candidates must possess the following skills and qualifications:
- A high school diploma or equivalent;
- A minimum of six months of experience in call center, customer service, or dispatcher experience;
- Strong communication and problem-solving skills;
- The ability to work in a fast-paced environment and adapt to changing priorities;
- A commitment to providing exceptional customer service and maintaining a positive attitude in challenging situations.
Prior call center experience and knowledge of computer applications are preferred but not required.
About ConduentConduent State & Local Solutions, Inc. is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We value the health and safety of our associates, their families, and our community, and we require that applicants provide vaccination status where legally permissible.
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