Customer Service Representative

1 week ago


Converse, United States Conduent State & Local Solutions, Inc Full time
Overview

We are seeking a skilled Customer Service Representative to join our team at Conduent State & Local Solutions, Inc. As a representative of our company, you will be the first point of contact for clients, resolving their questions and complaints in a timely and professional manner.

Compensation and Benefits

The successful candidate will receive a competitive hourly rate of $15.00 per hour, with opportunities for overtime pay and a shift differential of $1.50 per hour for working between 6:00 PM and 6:00 AM, Monday through Sunday, or a weekend shift differential of $1.00 per hour for working on Saturdays and Sundays from 6:00 AM to 6:00 PM. Additionally, employees will be eligible for paid training, career growth opportunities, and a comprehensive benefits package, including vacation time, sick leave, holiday pay, medical, dental, vision, life insurance, and a 401(k) plan.

Job Description

As a Customer Service Representative, your primary responsibilities will include:

  • Responding to customer inquiries via phone, email, and website inquiries;
  • Resolving customer complaints and difficult situations in a calm and empathetic manner;
  • Maintaining accurate records and updating customer information as needed;
  • Providing exceptional service to customers, ensuring a positive experience across all interactions;
  • Working collaboratively with other teams to resolve complex issues and meet business objectives.
Requirements and Qualifications

To be considered for this role, candidates must possess the following skills and qualifications:

  • A high school diploma or equivalent;
  • A minimum of six months of experience in call center, customer service, or dispatcher experience;
  • Strong communication and problem-solving skills;
  • The ability to work in a fast-paced environment and adapt to changing priorities;
  • A commitment to providing exceptional customer service and maintaining a positive attitude in challenging situations.
Preferred Qualifications

Prior call center experience and knowledge of computer applications are preferred but not required.

About Conduent

Conduent State & Local Solutions, Inc. is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We value the health and safety of our associates, their families, and our community, and we require that applicants provide vaccination status where legally permissible.



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