Bilingual Customer Service Representative
4 days ago
Join the State of Washington team as a Bilingual Customer Service Specialist 3 in our Olympia, WA office. This internal position requires strong customer service skills and the ability to communicate effectively in Spanish.
About the Role:This position is responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner. As a Bilingual Customer Service Specialist, you will be the primary point of contact for customers who require assistance in Spanish.
Key Responsibilities:- Provide customer service to clients via phone, email, and in-person
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Communicate effectively with customers in Spanish
- Work collaboratively with internal teams to resolve customer issues
- Bachelor's degree in a related field or equivalent experience
- 2+ years of customer service experience
- Fluency in Spanish and English
- Strong communication and problem-solving skills
As a State of Washington employee, you will have access to a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. You will also have opportunities for professional growth and development, as well as a dynamic and supportive work environment.
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