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Behavioral Health Case Manager
2 months ago
We are seeking a highly motivated and compassionate Wellness Coach to join our team at Services For The Underserved, Inc. (S:US). As a Wellness Coach, you will play a critical role in assisting agency consumers with accessing needed community services, developing a referral network, and providing case management and support.
Key Responsibilities- Provide case management to assigned caseload, including developing and monitoring individual support plans in collaboration with agency consumers.
- Assist agency consumers with problem solving and crisis intervention, and accompany them on medical, psychiatric, and public benefit appointments as necessary.
- Act as advocate for consumers as appropriate, and encourage and support self-advocacy.
- Identify any problems in daily living skills, and provide hands-on assistance and/or referral in addressing these issues.
- Support Facilities Management staff in ensuring maintenance of apartment standards as outlined by S:US and DOHMH.
- Provide supportive counseling to agency consumers as needed, and conduct regular home visits and hospital visits as necessary.
- Maintenance of a strong working relationship with all therapeutic support services to ensure the best quality of care.
- Documentation of all services in compliance with agency standards.
- Assist with moves with consumers and staff, including lifting, packing, and cleaning.
- Work as a member of the social service team in the development of off-site recreation, socialization, educational, and skill-building activities with a view towards community inclusion and integration.
- Liaison to community-based services and groups, including civic, social service, government, and business organizations.
- Participate in ongoing individual and group supervision, team meetings, case conferences, division meetings, and trainings.
- Adhere to on-call cell phone system to facilitate crisis intervention, emergencies, and other situations that require immediate action.
- Bachelor's Degree preferred, or 2 years of experience working with the behavioral health population.
- Working knowledge of various computer programs, including email, Microsoft Word, Excel, PowerPoint, and Windows Operating System.
- Two years' experience with individuals with mental illness, substance use issues, and/or a history of homelessness preferred.
- Experience in group work, tenant organization, case management, referral, and/or community outreach strongly preferred.
- Experience in supportive housing setting strongly preferred.
- Bilingual English/Spanish speaking preferred.
