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Multimedia Support Specialist II
2 months ago
Multimedia Support Specialist II
Tuscaloosa, Alabama, United States
Academic Affairs
Information Systems/Technology Support
Other
Technical/Paraprofessional
Regular Full-time (Benefits eligible)
Closing at: Aug at 22:55 CDT
Pay Grade/Pay Range: Minimum: $ Midpoint: $26.59 (Hourly N6)
Department/Organization: Center for Instructional Technology
Normal Work Schedule: Monday - Friday 8:00am to 4:45pm
Job Overview: The Multimedia Support Specialist II is responsible for delivering technical assistance and setting up all instructional facilities across the campus. This role involves the installation and upkeep of presentation classrooms, conference areas, digital signage systems, conferencing solutions, and Emergency P.A. systems. The specialist will monitor and respond to help desk inquiries and provide mentorship to junior Multimedia Support Specialists.
Additional Department Overview: This position requires independent work to execute audio-visual systems tasks, including installation and commissioning. The specialist will troubleshoot intricate system challenges, manage system configurations, and implement A/V system designs. Responsibilities also include planning technical live events and completing custom wiring and installation of various hardware components such as displays, projectors, speakers, microphones, and A/V furniture. The role demands proficiency in handling computers, printers, peripherals, and specialized testing equipment while responding to Audio/Visual Solutions help-desk requests. The specialist will act as project lead during peak operational periods and collaborate daily with faculty, staff, and students as representatives of the department.
Required Minimum Qualifications: A high school diploma or GED along with two (2) years of experience in audio-visual technical support; OR an associate's degree or higher with some relevant experience.
Additional Required Department Minimum Qualifications: A valid U.S. driver's license is mandatory. Candidates must be at least 19 years old at the time of hire and possess an acceptable Motor Vehicle Report in compliance with University policies. Applicants under the age of 21 will have certain driving restrictions.
Skills and Knowledge: Proficiency in customer service and project leadership principles is essential. The ability to communicate effectively with end-users is crucial.
Preferred Qualifications: Possession of CTS and other industry certifications (Extron, Crestron) is advantageous. Familiarity with basic computer software such as Microsoft Outlook, Word, and Excel, along with an understanding of networking principles, is preferred.
Background Investigation Statement: Prior to hiring, the final candidate(s) must successfully pass a pre-employment background investigation. Information obtained from social media and other internet sources will also be reviewed. A prior conviction reported as a result of the background investigation does not automatically disqualify a candidate from consideration for this position. Candidates with prior convictions or negative behavioral indicators will undergo an individualized review before a hiring decision is made.
Equal Employment Opportunity: The University of Alabama is committed to equal employment and educational opportunities. All qualified applicants will receive consideration for employment or volunteer status without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy, age, genetic or family medical history information, disability, protected veteran status, or any other legally protected basis. Discrimination based on protected status is prohibited. Applicants and employees are protected under Federal law from discrimination on several bases.
