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Property Operations Manager

1 week ago

Fort Myers, Florida, United States FirstService Residential Full time
Job Overview: As a Community Association Manager with FirstService Residential, you will be responsible for leading our entire on-site operation. This role requires effective management of working relationships with all departments across the property to ensure company objectives are met. Our Community Association Managers partner with Regional Directors and their respective Board of Directors to implement projects, overcome challenges, and provide quality service to our customers.

Your Responsibilities:
  • Provide leadership and direction to assigned property and book of business.
  • Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
  • Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
  • Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
  • Initiate contact with new residents.
  • Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
  • Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
  • Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
  • Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide direction to staff and assist in the investigation and resolution of problems.
Skills & Qualifications:
  • 3+ years of experience in property Operations, Hospitality, or construction
  • Bachelor's degree in business or related field
  • Must be Certified and Licensed by the State of Florida for Community Association Management (CAM)
  • Critical thinking, problem solving, judgement and decision-making abilities are necessary
  • Proficiency in computer programs like Microsoft Office, Outlook and Windows required
  • Excellent organization, motivation, leadership, management, and interpersonal skills
  • Ability to work with sensitive and/or confidential information
  • Knowledge and ability to apply Florida Statutes and Community documents
Physical Requirements:
  • Ability to lift up to 50lbs following appropriate safety procedures
  • Must be able to stand, sit, walk, and occasionally climb
  • Ability to respond to emergencies in a timely manner
  • Ability to work in different environmental working conditions (wind, heat, cold, rain, etc.)
Supervisory Responsibilities: Directly or indirectly supervise associates within the assigned property.