Customer Service Representative

7 days ago


Alabaster, Alabama, United States 3D Air Service, LLC Full time

We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at 3D Air Service, LLC. This role involves providing exceptional customer service, project management, and data entry responsibilities.

Job Overview

This is a fantastic opportunity to work in the HVAC industry and make a real difference in people's lives. As a Customer Service Representative, you will be responsible for answering phone calls, scheduling appointments, managing construction timelines, handling job billing, collecting payments, and performing data entry tasks.

You will be working closely with customers, inspectors, and internal teams to ensure all projects progress smoothly and deadlines are met. Your excellent communication skills, proactive attitude, and ability to multitask efficiently in a fast-paced environment will make you a valuable asset to our team.

Key Responsibilities
  • Answer incoming phone calls promptly and courteously
  • Field customer inquiries and direct calls to the appropriate department or personnel
  • Schedule appointments for service and maintenance calls
  • Register HVAC equipment for manufacturer warranties
  • Coordinate and schedule job inspections with customers and inspectors
  • Assist with managing construction timelines and project statuses
  • Track and monitor project milestones, providing regular updates to customers and internal teams
  • Handle project coordination tasks to ensure communication between all involved parties is streamlined
  • Maintain accurate and detailed records of customer interactions, appointments, and project statuses
  • Handle job billing processes, including preparing and sending invoices to customers
  • Collect payments, process transactions, and follow up on overdue accounts as necessary
  • Perform data entry tasks related to customer information, warranties, payments, and project management
Qualifications
  • High school diploma or equivalent; additional education or certifications in customer service, project management, or related fields is a plus
  • Proven experience in a customer service role, preferably in the HVAC or construction industry
  • Experience in project management and data entry is required
  • Experience with billing and payment collection
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Proficiency in using computer systems and software, including Microsoft Office Suite and customer management systems
  • Ability to work independently and as part of a team
Benefits
  • Competitive salary of $55,000 per year based on experience
  • Comprehensive benefits package including health insurance
  • Opportunities for professional growth and development


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