Key Roles and Responsibilities: Alabaster

6 days ago


Alabaster, Alabama, United States Long-Lewis Automotive Group Full time
About Us

Long-Lewis Automotive Group is a leading provider of automotive services, committed to delivering exceptional customer experiences.

Salary Information

We offer a competitive salary for this role, estimated to be around $45,000 per year, based on industry standards and location.

Job Description

The Quick Lane Advisor plays a critical role in our maintenance/repair activities, serving as the primary point-of-contact for customers and liaising between them and our technicians. This position requires excellent communication skills, as the successful candidate will need to listen attentively to customer problems, arrange for appropriate repairs, and manage expectations on both sides.

A key responsibility is ensuring customers are informed about necessary repairs and recommended maintenance. The ideal candidate will have a high school diploma or equivalent, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license, and a clean driving record.

This role also demands strong technical and customer service performance records, along with the ability to work effectively in a fast-paced team environment. A positive attitude, professional appearance, and great communication skills are essential for delivering world-class customer service.

In addition, the ideal candidate should possess great problem-solving skills, being able to analyze situations and provide effective solutions. They must also be proactive, taking the initiative to address customer concerns and ensure their needs are met.



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