Regional Director

Job Title: Regional Director

Overview:

The Regional Director is a seasoned property management professional responsible for providing strategic leadership and direction to ensure customer partnerships are maintained and operated in accordance with Castle Group standards and established community objectives. This role works in partnership with the Executive Leadership Team, Internal Customers, and External Partners to oversee and operate the community and assist in problem resolution.

Responsibilities:

• Serves as a liaison between Home Office, Property Managers, and Board of Directors by maintaining open communication and professional relationships.
• Responsible for the retention of the accounts assigned.
• Proactively hires Property Managers in advance of need.
• Responsible for attaining and exceeding the budgeted contribution margin for each account.
• Culture driver for the business unit.
• Supervises hiring and management of direct employees.
• Completes performance evaluations of direct reports on an annual basis.
• Ensures personnel can meet the community's goals and standards.
• Attends Annual, Budget, Board of Directors, and/or Special Meetings when needed.
• Actively supports the business development function.
• Assists with transition of new accounts.
• Provides semi-annual written report to the Business Unit Leader on each site.
• Oversees budget for all associations in the region.
• Develops and implements Castle Group Best Practices on-site.
• Implements training for Castle Group software.
• Enforces Castle Group policies and procedures.
• Assists in establishing operational procedures for activities such as fire prevention, firefighting, traffic control, and parking control.
• Ensures that hurricane emergency procedures are in place at each site and staff has been trained in those procedures.
• Evaluates properties that are underperforming and implements strategies for improvement.

Qualifications:

• Active Community Association Manager License or ability to obtain within 6 months of hire.
• Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization.
• Effective written and verbal communication skills with influence ability to gain buy-in from colleagues, clients, and management.
• Highly organized, people-oriented individual. Able to work under tight deadlines and use time effectively based on key priorities.
• Ability to present and communicate in front of large audiences.
• Coaching and training abilities and understanding of Accounting principles are desired.
• Intermediate to advanced command of computer hardware/software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to; Word, Excel, PowerPoint, and Outlook.
• English is required. Multiple language fluency is desirable.
• Valid Driver's License.

Required Education and Experience:

• Associates degree required. Associates degree with concentration in Business, Real Estate, and/or Hospitality preferred.
• 4+ years of Community Association Management and/or business experience with increasing levels of leadership and management responsibility.
• Proficiency and working knowledge of Microsoft Office Applications, Property Management systems such as Jenark.

Preferred Education and Experience:

• Bachelor's degree with a concentration in Business, Real Estate, and/or Hospitality.
• Demonstrated experience conducting presentations in conjunction with Business Development and Sales.
• Management of large teams and projects.
• Experience with accounting concepts, P&L, and budget preparation.

Success Criterion Description Key Success Factors:

• Emotional Intelligence: Self-aware and self-disciplined as it relates to emotions and how it affects others; possesses motivation, empathy, and social skills used to build and maintain relationships.
• Speaking the language of the business: Knows the industry; has practical, direct experience in one or more positions with increasing authority and responsibility; applies the 'been there, done that' to make sound, timely decisions.
• Leading Others: Models Castle Group behaviors internally within the organization, externally with customers, and within the community; continuously improves theirs and their unit's performance and fosters a collaborative team environment.
• Building Relationships: Cultivates strong business relationships built on trust and focusing on the greater good of the whole.
• Managing Conflict: Tactfully brings disagreements into the open, and defines solutions that everyone can endorse, taking the time to understand different perspectives and work toward finding a common ground for agreement.
• Financial literacy: Adept with financial statements, variance analysis, operates within budget, and delivers against EBITDA goals; has a strong understanding of Association banking, borrowing, investing, and budgeting, and Association setup.

Working Relationships:

• Internal: Executive Leadership Team, Internal Customers Home Office Departments, Local Teams.
• External: Property Board of Directors, Residents, Vendors & Consultants.

Position Type/Expected Hours of Work:

This is a full-time position, and hours of work and days depend on the nature and location of the assignment. Ability to work extended hours and weekends. Ability to respond to emergencies in a timely manner, 24/7.

Travel:

This position requires frequent travel, more than 50% travel to multiple on-site locations on an as-needed basis. Most travel is in the local area, however, overnight travel may be required dependent on the area of coverage.

Working conditions:

Most of the work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. Depending on the community, may regularly be required to walk/work outdoors to perform inspections, regular tours, or attend to other property needs.

Physical requirements:

• Ability to hear, understand, and respond appropriately to verbal requests made in person and over the telephone.
• Visual ability correctable to 20/20.
• Ability to quickly and easily navigate the property/building, as required to meet the job functions.
• Ability to work in an upright standing or sitting position for long periods of time, will fluctuate day by day.
• Ability to respond verbally in an understandable, professional manner in person and over the telephone.
• Manual dexterity to input data into the computer with extensive use of fingers for typing and visual use of the computer monitor.
• Ability to lift 10lbs.
• Ability to stoop and bend.
• Occasional handling, grasping, and lifting of objects and packages.

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