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Customer Service Representative

2 months ago

Dudley, Massachusetts, United States The West Brom Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our Retail Operations team, you will play a vital role in delivering exceptional customer service and ensuring that our customers receive the best possible experience.

Key Responsibilities:

  • Provide exceptional customer service to our customers, responding to their queries and resolving any issues in a timely and professional manner.
  • Engage with customers to understand their needs and provide information about our products and services.
  • Manage daily administrative tasks efficiently, ensuring that all customer interactions are accurately recorded and processed.

What We're Looking For:

  • A proactive and confident individual who is able to build rapport with customers and provide a warm and welcoming service.
  • Someone who is attentive to detail and able to manage multiple tasks simultaneously.
  • A team player who is able to work collaboratively with colleagues to achieve business objectives.

Benefits:

  • Generous annual leave and pension scheme.
  • Access to a range of employee benefits, including social club membership and corporate health plan.
  • Opportunities for career development and progression within the company.

About Us:

The West Brom is a leading financial services provider, dedicated to delivering exceptional customer service and building long-term relationships with our customers. We are proud of our heritage and commitment to excellence, and we are seeking like-minded individuals to join our team.