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Healthcare Practice Operations Manager

2 months ago

Carbondale, Illinois, United States Solvera Healthcare Full time
Job Overview

POSITION SUMMARY

At Solvera Healthcare, we prioritize every patient interaction to foster a welcoming atmosphere. Our unique approach, which we refer to as "hospitality in healthcare," distinguishes us as a frontrunner in the medical sector. As a vital member of our organization, you will play a crucial role in enhancing healthcare quality across the Solvera Healthcare network.

The Practice Manager works closely with executive leadership to promote quality initiatives, maintain a professional work environment, ensure timely service delivery, and boost patient satisfaction. This role encompasses responsibility for financial management, human resources, and quality outcomes within the designated service area or unit. The Manager prioritizes the needs of patients and other stakeholders, demonstrating the necessary skills to meet and surpass expectations. The Manager also guides others towards a clearly articulated vision, engaging individuals and teams to realize that vision. Furthermore, the Manager identifies and nurtures organizational talent while embracing ongoing personal and professional development.

The Practice Manager embodies the mission, vision, and values of Solvera Healthcare, consistently upholding the "hospitality in healthcare" philosophy, adhering to the organization's Code of Ethics and Corporate Compliance Program, and complying with all relevant policies, procedures, guidelines, and regulatory standards.

Key Responsibilities

  • Operations:
    • Collaborates with Human Resources and other managers to ensure optimal staffing levels.
    • Oversees personnel and resources to guarantee safe and efficient patient care operations.
    • Partners with the Chief Executive Officer to achieve effective staffing and scheduling practices.
    • Manages the disciplinary process collaboratively when necessary.
    • Facilitates the annual performance evaluation process.
    • Ensures the application of staffing tools.
    • Implements innovative strategies to foster a healthy practice environment that promotes breaks and reduces employee fatigue.
    • Supports care coordination and addresses operational challenges.
    • Ensures compliance with regulatory and billing standards.
    • Conducts assessments and evaluations to inform the implementation of new processes, protocols, and procedures.
    • Responsible for maintaining a safe Environment of Care.
    • Identifies processes and outcomes critical for customer satisfaction, technical quality, regulatory compliance, and other institutional priorities.
    • Maintains the privacy and confidentiality of all protected health information in accordance with HIPAA regulations.
  • Customer Focus:
    • Clearly defines internal and external customers for their unit or service area along with their respective requirements and expectations.
    • Actively seeks feedback from customers, listens to their input, and implements appropriate solutions and interventions.
  • Coaching and Development:
    • Provides timely feedback to enhance staff performance and self-esteem.
    • Monitors coaching discussions and actual performance to ensure accountability.
    • Seeks to align staff members' skills and career aspirations with organizational opportunities.
    • Complies with and assists in the implementation of all organizational policies and procedures, acting according to ethical business standards.
  • Continuous Learning:
    • Regularly explores ways to enhance business relationships with customers, suppliers, and the community.
    • Welcomes new ideas from diverse sources and encourages knowledge sharing among colleagues.

Additional Key Functions:

  • Ensures all staff and shifts receive appropriate supervision and monitoring for effective, safe, and high-quality operations.
  • Develops and maintains professional, positive relationships in the workplace, treating all team members, vendors, and patients with respect and dignity.
  • Identifies and manages cross-training to ensure comprehensive patient care coverage.
  • Promotes the use of effective project management and quality improvement methodologies to support project objectives within budget and on schedule.
  • Establishes, implements, and monitors the unit or service area's capital and operating budget to meet defined targets.
  • Collaborates with leadership to advance improvement initiatives and opportunities.

Professional Qualifications
Required:

  • Bachelor's degree in Business Administration preferred, with clinical healthcare experience required, or equivalent experience in a related field with substantial healthcare knowledge.
  • 3-5 years of experience in the healthcare sector.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal, time-management, and organizational skills, along with a solid understanding of healthcare trends.

Preferred:

  • Proven project management and analytical skills.
  • 4-6 years of experience in a hospital business management environment.
  • Advanced computer skills, including familiarity with electronic medical records.
  • Working knowledge of medical terminology.
  • Proficiency in a second language is a plus.