IT Support Specialist

3 weeks ago


Memphis, Tennessee, United States US Tech Solutions, Inc. Full time
Job Summary

We are seeking a highly skilled IT Field Technician to join our team at US Tech Solutions, Inc. The ideal candidate will have a strong background in providing on-site client-facing support, including installation, servicing, and repairing systems.

Key Responsibilities
  • Provide on-site support to clients, ensuring the quality and reliability of system equipment.
  • Resolve customer issues related to hardware installation, repair, upgrade, and maintenance.
  • Collaborate with internal teams to ensure issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
Requirements
  • 3+ years of experience in field support.
  • Strong knowledge of hardware and software installation, support, and troubleshooting.
  • Experience with Windows 10, MS Office, and OS365.
  • Ability to configure new PCs/notebooks via SCCM imaging.
  • Ticket management experience.
  • iOS device familiarity.
  • Ability to lift and carry up to 40lbs.
Work Environment

The successful candidate will work in an office environment, with occasional walk-up kiosk support, vending, and locker resupply.

Education

A Bachelor's Degree in a related field is preferred.



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