Customer Experience Specialist
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist - Claims. This is an exciting opportunity to provide exceptional service to callers regarding claims for multiple lines of business.
About the Role:The successful candidate will have a strong work ethic, excellent communication skills, and the ability to work in a fast-paced environment. You will be responsible for expediting the claims application process, resolving issues with one call/one person response, and directing calls to appropriate escalation paths as needed.
Responsibilities:- Provides exceptional service to callers regarding claims for multiple lines of business.
- Expedites the claims application process and resolves issues with one call/one person response.
- DIRECTS calls to appropriate escalation paths as needed.
- ENTERS verbal and written application information accurately into the claims management system.
- High school diploma or GED required. College courses preferred.
- One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
- Knowledge of medical terminology, understanding of claims management, and excellent oral and written communication skills are essential.
The salary range for this position is $45,000-$55,000 per year, depending on experience. Our benefits package includes health insurance, 401(k) matching, paid time off, and opportunities for career growth and development.
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Customer Experience Specialist
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Claims Customer Service Representative
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