Senior Quality Assurance Process Technical Specialist

3 days ago


Reston, Virginia, United States Peraton Full time
Job Description:

We are seeking a skilled Quality Assurance and Process Governance Lead to join our team at Peraton. This role involves overseeing the quality assurance program, establishing process governance, and developing standards for service delivery.

Responsibilities:
  • Manage the quality assurance program and establish process governance.
  • Develop standards for service delivery and monitor performance against those standards.
  • Facilitate working sessions and reviews with stakeholders to identify and remove root causes of decreased service quality.
Requirements:
  • Bachelor's degree and 5 years of experience or High School diploma and 9 years of experience.
  • U.S. Citizenship required and ability to obtain Public Trust security clearance.
  • Excellent communication skills.
  • 5+ years quality management and audit experience ensuring alignment with business, operational, and compliance requirements.
  • 5+ years relevant professional experience in IT Service Management (ITSM) and various techniques, methods, and standards such as Lean/Six Sigma, ISO 9004, ISO 20000-1, and Agile.

Estimated Salary Range: $80,000 - $128,000 based on experience and other factors.



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