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Cocktail Server

2 months ago

Reno, Nevada, United States Caesars Entertainment Full time
Job Overview

POSITION SUMMARY:

The main duty of the Beverage Server is to guarantee exceptional guest satisfaction by delivering and serving beverages, contributing to a memorable experience.

KEY RESPONSIBILITIES:

- Warmly greets and welcomes all patrons in a courteous and professional manner.

- Delivers prompt cocktail service with a friendly demeanor.

- Maintains cleanliness in assigned areas, ensuring no empty glasses or bottles are left unattended.

- Actively seeks out service opportunities to enhance guest experience.

- Addresses and resolves guest concerns effectively.

- Provides knowledgeable answers to guest inquiries regarding property events and attractions.

- Completes all side work at assigned station, including stocking supplies such as coffee, glasses, and condiments.

- Ensures efficient beverage service to casino guests, aiming for a round time of 20 minutes or less; adeptly carries full trays.

- Takes drink orders, communicates with bartenders, assists in drink preparation, and serves beverages to guests.

- Keeps workstation clean and well-stocked.

- Follows money handling procedures accurately.

- Monitors guest alcohol consumption and intervenes as necessary in accordance with guidelines.

- Acts as a goodwill ambassador during work and at public relations events; may appear in promotional materials.

- Promotes casino events and programs actively.

- Collaborates closely with the Total Rewards Center to encourage new card sign-ups.

- Works harmoniously with colleagues, including beverage servers, bartenders, and supervisors.

- Provides personalized service, utilizing guest names when appropriate.

- Resolves service issues following established guidelines.

- Adheres to attendance policies and complies with regulatory, departmental, and company standards.

REQUIREMENTS:
  • Must be at least 21 years of age.
  • Minimum one year of experience in a high-volume cocktail service environment.
  • At least one year of customer service experience in a role focused on direct guest interaction is required.
  • Excellent customer service and communication skills are essential.
  • Ability to initiate and engage in conversation in a friendly and professional manner.
  • Must maintain a professional and appealing appearance to encourage guest interaction.
  • Availability to work any day of the week and during scheduled shifts is necessary.
  • Ability to collaborate effectively with team members.
  • Must present a well-groomed appearance.
  • Knowledge of tray service and cocktail ingredients is required.
  • Flexibility in scheduling is necessary, including nights, weekends, holidays, and potential overtime.
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

Requires continuous standing and walking with a tray weighing up to 20 lbs throughout the shift.

Must be able to lift and carry 20 lbs.

Ability to work in high temperatures during summer months is necessary.

Must be able to stand for the entire duration of the shift.

Ability to access service areas for beverage orders is required.

Must be able to communicate over the phone in a loud environment.

Must possess the ability to stoop, bend, and reach.

Manual dexterity is needed to write drink orders and prepare garnishes.

Must be able to listen and respond to visual and auditory cues.

Ability to manage the demands of multiple customers simultaneously is essential.