Workforce Planning Specialist

7 days ago


Franklin, Wisconsin, United States Northwestern Mutual Full time
Workforce Planning Specialist

This role involves analyzing data to optimize resource allocation, developing strategic plans, and collaborating with stakeholders to drive business results.

Key Responsibilities
  • Conduct data analysis using complex statistical methods to identify trends and opportunities.
  • Develop accurate forecasts for volume, average handle time, and shrinkage.
  • Collaborate with cross-functional teams to develop and implement strategic plans.
Requirements
  • Bachelor's degree in business, statistics, mathematics, or a related field.
  • 5+ years of workforce management experience.
  • 3+ years of quantitative analysis or research experience.


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