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Ticket Sales Associate

2 months ago

Worcester, Massachusetts, United States ASM Global Full time

POSITION OVERVIEW:

This role involves managing ticket sales and providing exceptional customer service to patrons.

  • Responsible for opening and closing the ticket sales window as needed.
  • Exhibits outstanding customer service abilities.
  • Addresses customer inquiries and requests for assistance promptly.
  • Capable of working autonomously and resolving most box office inquiries independently.
  • Maintains an accurate count of ticket sales, whether through physical tickets or computerized systems.
  • Prepares and submits a daily balance sheet detailing cash received and tickets sold; ensures accuracy in sales and change management.
  • Processes seat reservations via phone or mail.
  • Manages the Will-Call window in accordance with established procedures.
  • Courteously provides information regarding pricing, seating arrangements, and event details.
  • Completes related clerical tasks as assigned.
SUPERVISORY ROLE:

This position does not entail supervisory responsibilities.

QUALIFICATIONS:

To excel in this position, candidates must effectively perform each essential duty. The following qualifications are representative of the skills and abilities required. Reasonable accommodations may be provided for individuals with disabilities to fulfill essential functions.

EDUCATION AND EXPERIENCE:
  • High School Diploma or GED is mandatory.
  • Experience of six months to one year in a related field is preferred.
  • Background in box office operations or guest services is advantageous.
  • Familiarity with computerized ticketing systems is a plus.
SKILLS AND ABILITIES:
  • Proficient in cash handling and making accurate change.
  • Strong listening skills and ability to follow instructions.
  • Competent in data entry for recording sales transactions.
  • Effective communication skills, with the ability to clarify and respond to inquiries.
  • Able to read and interpret written information.
  • Demonstrates problem-solving capabilities and organizational skills.
  • Ability to work independently as well as collaboratively within a team.
  • Exhibits strong customer service skills and a positive public relations attitude.
  • Proficient in computer operations.
  • Capable of managing the ticket window with minimal oversight.
  • Willingness to work flexible hours, including days, evenings, weekends, and holidays as required.
  • Must possess proficiency in speaking, reading, and writing English.
  • Professional demeanor and appearance are essential.
  • Must be at least 18 years of age.
NOTE:
The essential responsibilities outlined above may be subject to change due to reasonable accommodations or other factors. This document does not imply that these are the only duties to be performed by the employee.