Front Desk Operations Specialist

2 weeks ago


Mason, Ohio, United States City of Mason Full time
Job Summary
We are seeking a skilled Front Desk Clerk to join our team at the City of Mason. In this role, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our facility. If you have excellent communication skills and are able to work effectively in a fast-paced environment, we encourage you to apply.

About the Job:
  • The successful candidate will be responsible for promoting positive interactions between patrons and employees.
  • They will ensure that patrons enter the facility according to policies and procedures.
  • The ideal candidate will exhibit knowledge of the facility, programs, and services, and be able to answer patron inquiries in person and over the phone.
  • They will follow opening and closing procedures, including cash handling and paperwork.
  • The successful candidate will maintain a clean working area.
  • They will operate office machines and equipment as needed.
  • The ideal candidate will prepare and maintain administrative records and paperwork.
  • They will attend training sessions and staff meetings as requested.

Responsibilities:
  • Provide exceptional customer service and promote positive interactions between patrons and employees.
  • Ensure patrons enter the facility according to policies and procedures.
  • Exhibit knowledge of the facility, programs, and services, and answer patron inquiries in person and over the phone.
  • Follow opening and closing procedures, including cash handling and paperwork.
  • Maintain a clean working area.
  • Operate office machines and equipment as needed.
  • Prepare and maintain administrative records and paperwork.
  • Attend training sessions and staff meetings as requested.

Qualifications:
  • General computer knowledge and experience with Microsoft software.
  • American Heart Association Standard First Aid and CPR certification.
  • Excellent communication skills for interacting with the public.
  • Experience working with money and preparing reports.
  • Ability to follow oral and written directions.
  • Flexible schedule including evenings, weekends, and holidays.

Salary:
$45,000 - $60,000 per year depending on experience.

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