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Guest Advocate

2 months ago


Miami FL USA, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life, and we prioritize relationships, talent development, and community investment.

Job Summary

We're seeking a Guest Advocate to join our team in our smallest format stores. As a Guest Advocate, you'll be responsible for creating a welcoming experience for our guests, ensuring each interaction is enjoyable and memorable. You'll work closely with our team to deliver exceptional guest service, maintain a clean and organized store environment, and support daily/weekly workload to drive business priorities and sales goals.

Key Responsibilities
  • Create a welcoming experience for guests by authentically greeting and engaging with them.
  • Observe and respond to guest needs, using body language and verbal cues to tailor your approach.
  • Be knowledgeable about our products and services to solve issues and improve the guest experience.
  • Thank guests in a genuine way and let them know we're happy they chose to shop at Target.
  • Help guests as you complete workload with minimal disruption.
  • Work in all departments to ensure sales floor is full, zoned, and in stock for guests.
  • Push and stock product to sales floor, execute adjacency changes, and conduct weekly price change workload.
  • Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness.
  • Accurately execute all pulls and backstock product from all departments.
  • Process all inbound deliveries and complete backroom daily and weekly audits.
  • Operate power equipment only if certified and maintain backroom organization and location accuracy.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
Requirements
  • Welcoming and helpful attitude toward guests and other team members.
  • Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment.
  • Work both independently and with a team.
  • Resolve guest questions quickly on the spot.
  • Attention to detail and follow a multi-step process.
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
  • Able to accurately handle cash register operations, climb up and down ladders, and scan, handle, and move merchandise efficiently and safely.
  • Flexible work schedule, reliable and prompt attendance necessary.
  • Capable of working in and exposure to varying temperatures, humidity, and other elements.
About Us

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. We offer competitive benefits, including financial and education assistance, well-being programs, and more. If you're passionate about delivering exceptional guest service and working in a fast-paced environment, we encourage you to apply for this role.