Web Content Manager

2 weeks ago

San Francisco, California, United States Coatue Management L.L.C. Full time
About the Role

We are seeking a highly skilled Web Content Manager to join our Marketing team. As a key member of our team, you will be responsible for managing and executing the end-to-end web production process and publishing.

Key Responsibilities
  • Oversee content management and development of web pages using a CMS platform, handling the production, editing, optimization, and maintenance of various content types, including components, templates, and media assets.
  • Effectively manage and prioritize multiple web requests of varying complexity from intake through publishing, defining the project scope, implementation strategy, and technical feasibility, while ensuring timely execution from concept to publishing.
  • Collaborate closely with content creators, designers, and engineers to execute web projects that align with stakeholder objectives and goals, leveraging information architecture best practices, creativity, and user experience principles to deploy web updates using various system platforms and coding methods.
  • Provide continuous training and guidance to cross-functional teams on effectively using the CMS, ensuring adherence to web publishing guidelines and standards for consistency, usability, and performance.
  • Conduct comprehensive QA, proofreading, and template testing to meet usability and user experience requirements, ensuring compliance with SEO principles, web standards, and accessibility, and troubleshooting and resolving any issues related to content publishing, layout inconsistencies, or functionality.
  • Evaluate and establish effective CMS content architecture and taxonomy, ensuring adherence to best practices for naming conventions and content structures, and skilled in utilizing complex web components, including schema, metatags, database publishing, and analytics tracking, to enhance site functionality and data integration.
  • Drive improvements in CMS processes and contribute to functional testing and documentation, identifying and resolving CMS-related issues, while providing training and support to other users to ensure smooth content management operations.
Requirements
  • 2-5 years of experience in web production, digital content management, and/or marketing, preferably in tech, consumer finance, or innovative consumer brands.
  • Advanced expertise in WordPress or similar CMS platforms, with experience managing large, complex content libraries.
  • Strong understanding of UX and SEO principles, with a focus on optimizing web performance and enhancing user engagement.
  • Detail-oriented with experience in content QA, proofreading, and functional testing.
  • Solid project management and organizational processes, with excellent analytical and problem-solving skills.
  • Effective communication skills, able to interact with both technical and non-technical audiences.
  • Proficient in HTML, CSS, and JavaScript, with knowledge of debugging tools and software.
  • Familiarity with Agile methodologies, Jira, and Scrum is a plus.
About Us

At Chime, we believe that everyone can achieve financial progress. We're passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.

We created Chime—a financial technology company, not a bank—founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward.

By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we're well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college.

Every day, we're inspired by our members' dreams and successes, big and small. We're uniting everyday people to unlock their financial progress—will you join us?

Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What We Offer

We offer a thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you're local to one of our offices or remote.

We also offer hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit.

Competitive salary based on experience.

401k match plus great medical, dental, vision, life, and disability benefits.

Generous vacation policy and company-wide Take Care of Yourself Days.

1% of your time off to support local community organizations of your choice.

Mental health support with therapy and coaching through Modern Health.

16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents.

Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.

In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc.

Delicious snack boxes, too.

A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress.

We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team.

We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status.

Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws.

If you have a disability or special need that requires accommodation, please let us know.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

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