Ramp Service Operations Manager

1 month ago


Erie, Pennsylvania, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time
Job Summary

As a Ramp Service Lead Agent with TREGO DUGAN AVIATION OF GRAND ISLAND INC, you will be responsible for directing and coordinating ramp services operations for commercial flights and charter aircraft. This role requires strong leadership and communication skills, as well as the ability to motivate and train team members.

Key Responsibilities
  • Plan, organize, and direct ramp services operations, including passenger check-in, security screening, baggage transfers, and aircraft deicing.
  • Train and direct assigned ramp services agents, including new employee training and ongoing in-service training.
  • Implement departmental policies and procedures, and advise the Ramp Services Supervisor on policy issues.
  • Coordinate ramp services activities with air carrier personnel, station managers, and TSA representatives.
  • Operate and train on various types of ground equipment, including aircraft loading bridges, baggage tugs, and belt loaders.
  • Ensure compliance with FAA and TSA regulations, airline corporate rules, and procedures.
  • Prepare and submit reports related to ground service activities and agent performance.
  • Update MUFIDS as required.
  • Coordinate communications between airport, airline dispatch personnel, and flight captains.
  • Perform other business-related responsibilities, including billing, payment data correction, and supply ordering.
Requirements
  • Direct and participate in daily ramp services activities.
  • Prepare timely written and verbal reports, training demonstrations, and other materials.
  • Follow oral and written instructions, and communicate effectively with colleagues and customers.
  • Exercise sound judgment, analyze situations, and resolve conflicts effectively.
  • Identify and evaluate solutions, and implement determined actions.
  • Present a professional image, and perform the essential functions of the job without posing a threat to the health and safety of others.
  • Model and promote acceptance and respect for differences among employees.
  • Perform effectively as a member of the team, carrying out the TDA stated mission and philosophy, and the client's goals and objectives.
  • Be pleasant with others, display a good-natured, cooperative attitude, and be reliable, responsible, and dependable.
  • Maintain composure, keep emotions in check, and control anger and aggressive behavior.
  • Accept criticism, deal calmly with high-stress situations, and be open to change and variety in the workplace.
  • Be willing to take on responsibilities and challenges, and be sensitive to others' needs and feelings.
  • Develop one's own ways of doing things, abide by policies and procedures, and depend on oneself to get things done.
  • Be persistent in the face of obstacles.
Physical Demands

This role requires the ability to perform bending, squatting, kneeling, walking, climbing, reaching, and gripping objects. The ability to push, pull, lift, and carry heavy objects, luggage, and packages is also required. The role may also involve standing for long periods of time, and responding to audio transmitted information or alarms.


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