State Farm Insurance Representative

4 weeks ago


Dickson, Tennessee, United States Jimmy Drake - State Farm Agency Full time
Job Description

This is an exciting opportunity to join Jimmy Drake - State Farm Agency as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer service and ensuring that customers receive the best possible insurance solutions.

Key Responsibilities

The successful candidate will be responsible for:

  • Answering phones and greeting clients with a friendly and courteous demeanor.
  • Establishing and maintaining strong customer relationships through regular follow-ups and proactive communication.
  • Providing prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilizing a customer-focused approach to educate customers about insurance options and needs-based review process.
Benefits and Growth Opportunities

The benefits package includes:

  • Paid time off.
  • Retirement plan match.
  • Valuable experience and growth potential within the agency.
Requirements

To succeed in this role, the ideal candidate will possess:

  • Sales experience, preferably in outside sales or inside sales, retail sales associate, or telemarketing.
  • Excellent written, verbal, and listening communication skills.
  • A self-motivated and detail-oriented approach to work.
  • Proactive problem-solving skills and ability to work effectively in a team environment.
  • Ability to assess customer needs and conduct effective interviews.
  • Ability to effectively relate to customers and provide tailored solutions.
  • Property Casualty license (obtainable) and Life and Health license (obtainable).


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