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Healthcare Reception Specialist

2 months ago

Marlton, New Jersey, United States Align ENT & Allergy Full time

About the Role
Align ENT & Allergy is in search of a dedicated and personable Healthcare Reception Specialist. This position serves as the initial point of interaction for our patients, making exceptional communication and customer service skills essential.

Key Responsibilities
The Healthcare Reception Specialist will be tasked with:

  • Managing incoming calls and scheduling patient appointments.
  • Gathering and verifying patient information to ensure accurate records.
  • Facilitating the collection of necessary documentation for patient visits.
  • Handling correspondence and checking patient eligibility.
  • Collecting patient copays and outstanding balances.
  • Providing support to the back desk team as required.

This role is vital for maintaining efficient operations and delivering a positive experience for our patients.

Qualifications
To be successful in this role, candidates should possess:

  • Experience in a healthcare environment is preferred but not mandatory.
  • The ability to collaborate effectively with various team members.
  • A cheerful disposition and a welcoming attitude.
  • Compliance with HIPAA regulations.
  • Proficiency in typing and familiarity with office software.
  • Strong organizational skills with the ability to multitask and manage time effectively.
  • Excellent verbal and written communication abilities.
  • Solid administrative skills.
  • Willingness to travel between multiple office locations as needed.

Benefits
We offer a comprehensive benefits package that includes:

  • 401(k) plan after one year of employment.
  • Dental and health insurance.
  • Paid time off.
  • Vision insurance.