Retail Service Specialist
2 weeks ago
We are seeking a highly skilled Retail Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our store team, you will be responsible for providing exceptional customer service, supporting sales and operations, and ensuring a positive shopping experience for our customers.
Key Responsibilities- Lead store team members in delivering outstanding customer service and sales support
- Supervise customer service levels on the retail showroom, including team member execution of customer service programs
- Ensure timely processing of buy online/ship to store, hub and store to store transfers, and DC add orders
- Handle special orders and outside purchases efficiently and according to procedure
- Process retail customer returns and exchanges in an efficient and friendly manner
- Perform all store opening/closing duties, including day end procedures and security tasks
- Strong communication skills
- Ability to obtain RSS Certification
- Retail sales experience, preferably in auto parts
- Automotive systems and repair knowledge
- ASE Certification
- Fluency in multiple languages (Spanish is highly desired)
- Competitive wages and paid time off
- Stock purchase plan and 401k with employer contributions starting day one
- Medical, dental, and vision insurance with optional flexible spending account
- Team member health and wellbeing programs
- Tuition educational assistance programs
- Opportunities for career growth
O'Reilly Auto Parts is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment and welcome applications from qualified individuals with disabilities.
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