Technical Support Engineer

1 week ago


Groton, Connecticut, United States Cogent Infotech Corporation Full time
Job Description

In this role, you will be responsible for installing, diagnosing, maintaining, and servicing computer-related products, including desktop & laptop computers, printers, network devices, standard software, and low-end servers.

You will troubleshoot and repair complex hardware and software issues, provide technical support to clients through various communication channels, and work closely with Help Desk, Service Desk, or script using standard methods, techniques, and tools.

Key responsibilities include:

  • Installing, configuring, and testing computer hardware and software systems
  • Troubleshooting and repairing complex hardware and software issues
  • Providing technical support to clients through various communication channels
  • Working closely with Help Desk, Service Desk, or script using standard methods, techniques, and tools


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