Customer Success Advocate

4 weeks ago


Olean, New York, United States Dayforce Full time
Job Title: Customer Success Specialist

At Dayforce, we are seeking a highly skilled Customer Success Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and support to our clients using the Ceridian Dayforce Human Capital Management (HCM) solution.

Key Responsibilities:
  • Provide technical knowledge, skills, and expertise to support clients.
  • Respond to incidents and resolve issues in a timely and effective manner.
  • Achieve delivery of core/customized solutions by agreed schedules, procedures, and standards.
  • Accurately record time, effort, and schedule-related activities.
  • Communicate effectively with clients via email, Zoom, and phone to achieve excellent customer service.
  • Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Develop product expertise through provided training, self-led learning activities, and use of the system.
  • Seek and respond to development feedback.
Requirements:
  • Proficiency with Microsoft Office Suite, specifically Excel.
  • Good understanding of HCMS/HRIS.
  • Proven customer support experience.
  • Familiarity with CRM systems and practices.
Preferred Experience:
  • Experience utilizing the Ceridian Dayforce Platform or similar system capabilities.
  • Knowledge of HR and Payroll is preferred.
  • Configuration experience in Personnel Administration, Organizational Management, and Payroll.
  • Knowledge of HR/Payroll reporting tools and techniques.
Remote Work Requirements:
  • This position is approximately 95% remote with some in-person time required for meetings and training.
  • Candidates must be available to work 8:00 am - 5:00 pm (EST) with some flex available.

Interested candidates should ensure that they have an available remote worksite that is quiet and safe, with reliable internet access and cell phone access.



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