Table Games Operations Manager

2 days ago

East Chicago, Indiana, United States Ameristar Casino Hotel East Chicago Full time
Job Title: Assistant Pit Manager

We are seeking a highly skilled and experienced Assistant Pit Manager to join our team at Ameristar Casino Hotel East Chicago. As a key member of our Table Games department, you will be responsible for supervising staff and ensuring the smooth operation of our table games.

Key Responsibilities:
  • Supervise staff and ensure the overall daily management of a designated shift in the Table Games department.
  • Provide oversight for all games, game protection, and overall operation of the table games on their assigned shift.
  • Support, administer, and manage operational goals and monitor achievements of performance and profit objectives.
  • Adhere to scheduling and coordinate with manager regarding any concerns, with attention to guest satisfaction.
  • May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
  • Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Ensures enforcement of games procedures and policies as outlined in company and departmental manuals, and in accordance with internal Controls. Monitors for compliance.
  • Monitors chips and cash transactions between Dealers and customers and ensures that proper payout amounts are paid to customers.
  • Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
  • Verifies table inventories and effectively manages table limits.
  • Effectively handles customer concerns and requests.
  • Assists with responsibility for the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances.
  • Assists with the overall integrity of daily Table Games operations.
  • Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.
Requirements:
  • Associate degree (A.A.) in related field; or minimum three (3) years of experience in a comparable Table Games leadership position; or equivalent combination of education and experience.
  • Must have thorough knowledge of all Table Games and Table Games operations.
  • Excellent written and verbal communication skills.
  • Must have excellent interpersonal and customer service skills.
  • Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Table Games operating systems.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Flexible to work all shifts including holidays, nights, and weekends, as business needs dictate.
About Us:

We are a leading provider of integrated entertainment, sports content, and casino gaming experiences with 43 destinations across North America. We are committed to values like diversity and sustainability for our community, team members, vendors, and planet.

We are changing entertainment and invite you to join us on this exciting journey. Follow us to learn more about our company culture and values.

Equal Opportunity Employer

Starting salary: $57,000 annually, based on experience

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