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Retail Operations Leader

2 months ago

Lakewood, California, United States Cents Only Stores LLC. Full time

Position Title: Retail Operations Leader

Company Overview:

At Cents Only Stores LLC, we pride ourselves on being a leading extreme value retailer, providing an exceptional shopping experience for budget-conscious customers. Our stores offer a diverse range of name-brand consumables and general merchandise, creating a unique treasure-hunt atmosphere for families and individuals alike.

Role Overview:

The Retail Operations Leader is a pivotal role responsible for steering the store's merchandising strategy through effective product selection, inventory management, and visual presentation. This position demands a strong leader who can drive business growth while ensuring an outstanding customer experience.

Key Responsibilities:

  • Deliver exceptional customer service and maintain composure in a dynamic retail environment.
  • Oversee weekly product ordering to align with sales objectives and customer preferences.
  • Manage visual merchandising across the store, ensuring compliance with company standards.
  • Lead and mentor team members to achieve merchandising and customer service goals.
  • Recruit, develop, and retain a high-performing team focused on operational excellence.
  • Maintain optimal inventory levels in the backroom to minimize waste and shrinkage.
  • Ensure proper receiving of merchandise in accordance with safety and inventory protocols.
  • Plan and execute seasonal store setups to enhance customer engagement.
  • Analyze Profit & Loss statements to effectively manage costs and drive profitability.
  • Provide coaching and support to associates regarding performance and development.
  • Develop work schedules that align with budgeted hours and operational needs.
  • Collaborate with external vendors to optimize product offerings.
  • Act as the primary contact for safety, customer, and associate-related issues, resolving them within company guidelines.

Qualifications:

  • High School Diploma required.
  • 5+ years of experience in retail merchandising or a similar role.
  • Proven ability to exceed performance expectations and drive results.
  • Strong training and leadership skills to guide associates in best practices.
  • Ability to implement visual merchandising standards effectively.
  • Physical capability to lift items up to 50 lbs and perform tasks requiring manual dexterity.

Cents Only Stores LLC is committed to fostering a diverse and inclusive workplace, and we are proud to be an Equal Opportunity Employer.