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Retail Account Specialist

2 months ago

Birmingham, Alabama, United States Buffalo Rock Company Full time

Position Title: Beverage Merchandising Representative

Company Overview: Buffalo Rock Company

Department: Retail

Reporting Structure: Reports to Retail Sales Supervisor

Work Schedule: Flexibility required for additional hours as needed

Employment Type: Regular

FLSA Classification: Non-Exempt

Job Overview

The Beverage Merchandising Representative plays a crucial role within the Retail division, focusing on the stocking and presentation of beverage products within the Buffalo Rock portfolio.

Key Responsibilities

  • Demonstrate high ethical standards and professionalism during all work interactions.
  • Execute specific tasks related to the assigned route, including introducing new products, creating additional displays, and securing extra merchandising space.
  • Travel to and from customer locations as required.
  • Provide service to all designated accounts in accordance with Buffalo Rock standards and franchise policies.
  • Build and sustain positive relationships with customers.
  • Report all transshipping activities in line with company policies.
  • Inform the Area Development Coordinator (ADC) and Retail Sales Supervisor (RSS) of any new accounts within the sales territory.
  • Notify the ADC/RSS of any changes regarding existing accounts, including ownership changes or closures.
  • Complete all necessary documentation following company policies and timelines.
  • Monitor compliance of all assigned accounts with company standards.
  • Communicate daily with the ADC/RSS regarding product shortages, returns, refused orders, changes to delivery schedules, and any operational issues.
  • Meet the required percentage of Strategic Execution Objectives.
  • Implement and achieve all key objectives for account programs.
  • Ensure proper rotation of products in accordance with company policies.
  • Prepare pallets, trays, damaged products, and returns for collection at each account.
  • Assist management in reporting competitive activities, achieving sales targets, and promoting Buffalo Rock's core values.
  • Attend all mandatory meetings as required.
  • Adhere to customer policies regarding vendor conduct, including business ethics and delivery standards.
  • Perform additional duties as assigned.

Additional Responsibilities

  • Maintain a high level of ethical conduct while representing the company at work and during any off-site functions.
  • Engage in continuous self-improvement through training provided by Buffalo Rock, including online and in-house programs.
  • Take precautions to safeguard the company from potential damages or liabilities.
  • Ensure the safety of employee-partners, customers, and company property.
  • Honor all business commitments.

Required Skills and Competencies

  • Safety Awareness: Ability to identify and rectify safety concerns.
  • Diversity Orientation: Ability to work effectively with diverse individuals.
  • Attention to Detail: Capability to perform tasks accurately and thoroughly.
  • Effective Communication: Proficient in both verbal and written communication.
  • Customer Focus: Commitment to meeting customer needs while adhering to company policies.
  • Self-Motivation: Driven to perform tasks to the best of one’s ability.
  • Accountability: Willingness to take responsibility for one’s actions.
  • Organizational Skills: Ability to follow systematic methods in task execution.
  • Decision-Making: Competence in making critical decisions in line with company procedures.

Work Environment

  • Work conditions will vary based on individual account environments.
  • Expect to work in diverse weather conditions, including extreme temperatures and precipitation.

Physical Requirements

  • Ability to lift and carry various weights.
  • Prolonged periods of standing, walking, and manual manipulation.
  • Capability to climb, crawl, squat, kneel, and bend as necessary.

Education and Experience Requirements

  • Education: High School Diploma or GED preferred.
  • Experience: No prior experience required.
  • Licenses: Valid state driver’s license with a clean driving record.
  • Other Requirements:
  • - Must possess a smartphone.
  • - Reliable transportation with appropriate insurance coverage is necessary.

Tools and Technology

Required tools include a smartphone, Motus, and Timeclock Plus.

Knowledge Areas

  • Sales and Marketing: Understanding of sales principles and marketing strategies.
  • Customer Service: Knowledge of customer service principles and practices.
  • English Language: Proficiency in English language structure and grammar.
  • Mathematics: Understanding of basic arithmetic and its applications.

Affirmative Action/EEO Statement

All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Disclaimer

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, skills, and abilities required. Additional duties may be assigned as deemed appropriate by management.