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Customer Retention Specialist

2 months ago

Middletown, United States DISH Full time
Company Overview

DISH, a subsidiary of EchoStar, has been redefining connectivity for over four decades. Our extensive operations encompass satellite television services, live streaming, on-demand content, smart home installations, mobile offerings, and the development of America's First Smart NetworkTM.

Our portfolio includes renowned brands such as EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and GenMobile.

Department Overview

Our award-winning Inside Sales & Retention team excels at guiding both current and prospective customers by articulating the benefits of DISH's offerings through a consultative sales approach. This role involves 100% inbound interactions with existing and potential customers, eliminating the need for cold calling.

Key Responsibilities

The Retention Executive role presents exceptional opportunities for skill enhancement and career advancement within a company that generates over $17 billion in revenue. DISH equips you with the necessary training, resources, and support to thrive.

  • Effectively promote DISH and Boost products and services to both new and existing clients.
  • Evaluate customer needs and propose optimal solutions.
  • Exhibit resilience and adaptability in overcoming challenges while maintaining focus on overarching objectives.
  • Manage time efficiently, remain open to learning innovative techniques, and aspire to grow as a sales contributor.
  • Establish and nurture customer relationships.
  • Accurately document customer details, including demographics and billing information.
  • Deliver outstanding customer service by actively listening and ensuring customer satisfaction.

What We Offer

Uncapped Commission and No Cold Calling. At DISH, our Retention Executives handle exclusively inbound calls. We provide you with the finest tools, products, and services available to accelerate your career trajectory. This is part of DISH's commitment to your success.

Compensation Details

$20.50/hour base salary plus uncapped commission. Target earnings are approximately $68,000/year, with the potential for significantly higher income based on performance. Top achievers often exceed six figures annually. Additionally, you will have the opportunity to advance two levels within your first year, accompanied by a corresponding title and pay increase.

Additional Benefits

  • Comprehensive training and ongoing development to maximize your career potential.
  • Medical, dental, and vision insurance coverage.
  • Paid time off, a 401(k) plan with company matching, employee stock purchase plan, and tuition reimbursement.
  • Complimentary DISH TV programming at home, along with discounted Sling TV and Boost Mobile plans.
  • A Rewards and Recognition program featuring food days, valuable prizes, exciting trips, and more.
Qualifications
  • Exceptional verbal, written, and interpersonal communication skills.
  • High school diploma required; college graduates preferred.
  • Completion of a pre-employment screening, which may include a drug test.
  • Must be available to work full-time on-site.
  • Open availability to accommodate provided schedules.
  • Possession of a smartphone or similar device with an active network connection.

Work Environment

  • On-site position.
  • Desk-based role.
  • Full-time schedule with variable hours, including weekends and holidays.
  • Opportunity to bid on available work schedules based on performance, attendance, and quality assurance.
Salary Information

Compensation: $20.50/Hour
Benefits Overview

We provide a range of health benefits, including flexible spending accounts, HSA, a 401(k) plan with company match, ESPP, career advancement opportunities, and a flexible time-off policy. All benefits can be reviewed in detail.

The base pay range provided is a guideline. Individual total compensation may vary based on qualifications, skill level, and competencies; compensation is influenced by the role's location and may change based on work location. Candidates must successfully complete a pre-employment screening, which may include a drug test and DMV check.