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Customer Service Representative

2 months ago

San Antonio, Texas, United States NRG Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at NRG Energy. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their overall satisfaction with our products and services.

Key Responsibilities
  • Customer Communication: Respond to customer inquiries and concerns via phone, email, and in-person, providing timely and effective resolutions to their issues.
  • Issue Resolution: Investigate and resolve customer complaints and issues in a fair and professional manner, ensuring that customers are satisfied with the outcome.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including features, benefits, and pricing.
  • Team Collaboration: Work closely with other departments, such as sales and marketing, to ensure seamless communication and coordination with customers.
  • Administrative Tasks: Perform administrative tasks, such as data entry, record-keeping, and reporting, to support the efficient operation of the customer service team.
Requirements
  • Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Experience: 2-4 years of experience in a customer-facing role, preferably in a call center or customer service environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Technical Skills: Proficiency in Microsoft Office, including Excel, Word, and Outlook, as well as experience with customer relationship management (CRM) software.
Preferred Qualifications
  • Education: Completed college coursework or degree in a related field, such as business, communications, or customer service.
  • Experience: Previous experience in a customer service or call center environment, preferably in a fast-paced and dynamic setting.
Working Conditions
  • Work Environment: Open office environment with a fast-paced and dynamic atmosphere.
  • Physical Demands: Ability to sit for long periods, use a computer and phone, and lift up to 20 pounds occasionally.