Technical Support Professional
5 days ago
About the Role:
The Technical Support Professional will provide technical input and solutions relative to field service, training, sales, and customer requirements. This role involves generating reports, preparing documentation to support diagnostic needs, and interfacing with technical support leadership as required.
Responsibilities:
- Generate reports
- Provide technical input and solutions relative to field service, training, sales, and customer requirements
- Prepare documentation to support diagnostic needs
- Responsible for the sale of consumable items and non-contract technical services
Requirements:
- Bilingual French (Canadian) is a preferred qualification
- Minimum two-year degree or equivalent course experience in computer science/equipment or electronics
- Previous technical sales experience
- Capable of troubleshooting to resolution most problems with products supported
- Minimum of 1 year telephone diagnostic/troubleshooting experience is preferred
About the Opportunity:
This is an onsite opportunity located in Richfield, OH with a competitive salary range of $52,000 - $54,400 per year, based on relevant experience and qualifications.
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