Customer Experience Strategist

7 days ago


Richfield, Idaho, United States C4 Technical Services Full time
About the Role

We are seeking a highly skilled Customer Experience Strategist to join our Product Experience Design team at C4 Technical Services. As a key member of this dynamic team, you will play a pivotal role in shaping customer experiences and defining human-centric content strategies.

Job Summary

The Senior Content Designer position involves collaborating with experience designers, product managers, and engineers to create compelling experiences. Your expertise in writing and design will be essential in fostering a culture of collaboration, feedback, and continuous improvement within the organization.

Responsibilities
  • Partner with cross-functional teams to create solutions that align customer and business needs.
  • Foster a culture of collaboration, feedback, and continuous improvement.
  • Provide insight into current capabilities and functionality across all digital channels and customer touchpoints.
  • Drive a strategic content vision that echoes throughout the customer journey.
  • Leverage customer research, data, and insights to support assertions and drive strategy.
  • Create clear, concise, and compelling content that makes it easy for customers to accomplish their tasks.
Requirements
  • Current case studies demonstrating the ability to solve customer problems and create content design deliverables.
  • Bachelor's degree in human-centered design, product design, or a related field.
  • 2+ years of experience as a Content Designer, UX Writer, or Experience Designer specializing in writing.
  • Knowledge of Experience Design principles and deliverables.
  • Advanced ability to communicate writing and design concepts effectively, build consensus, and justify decisions.
Estimated Salary Range:

$120,000 - $180,000 per annum, depending on experience.

This estimate is based on industry standards, location, and required skills.



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